Heritage Family Specialty Foods, Inc., became a reality in 1991 after founder Daniel Brackeen completed an exciting and dynamic career as creator and manufacturer of specialty ice cream products, including The Country's Best Yogurt, later known as TCBY. Daniel and his wife, Cheryl, had been working together since 1976 in a small Dallas, Texas, ice cream specialty company, Arthur's Ice Cream Specialties, Inc., that had been purchased from founder, Arthur C. Maxcy. The Brackeens' small family business began in a leased 300 square-foot corner of a cold storage plant in 1973. Quality, super-premium products, mixed with integrity, truth and customer-driven service was Arthur's marketplace niche.
Entrepreneurial zeal and willingness to try the impossible (such as developing a non-fat ice cream for Neiman-Marcus in 1976) moved Arthur's into frozen yogurt production. Brackeen invented his flavored frozen yogurt line, later to become TCBY. At TCBY, Brackeen set and achieved two personal goals: Building the first state-of-the-art frozen yogurt facility and selling cups of frozen yogurt around the world.
After leaving the frozen yogurt company, Brackeen developed the
Heritage Family concept. Heritage Family opened a niche in the restaurant
industry for specialty foods. The restaurant industry is highly
focused on meeting customer demands for unique, quality dining experiences.
And restaurant chefs demand quality processed, gourmet products.
Consistency in the restaurant kitchen is a virtue that is both prized
and elusive. Enter Heritage Family to meet these needs.
After searching the Dallas-Fort Worth Metroplex and inspecting dozens
of potential facilities, Heritage Family secured a plant in Grand
Prairie, Texas. Our plant is at the hub of the Metroplex's transportation
links to all the United States. We completely retrofitted and refurnished
the plant, a former sandwich commissary. A local cafeteria commissary,
which was closing, provided the first processing equipment and six
key employees to Heritage. Three of these six held leadership
and management roles at Heritage. Two of these key employees have since deceased and are, both quality plant engineers,
Fred Geiser and Don Wise. These pioneers laid the foundation for
the production excellence that marks our reputation. Two are key
supervisors in operations.
We commenced plant construction in 1992. Within six months, we
had our first customer and first order-for less than 10 pallets
of quart salsa. All nine of us were joyous! By the time the job
began, the order had jumped to several truckloads for a national
wholesale club. Quickly securing labor, we completed the order on
time, working around the clock for seven days. This work ethic and
the attitude to serve our "customer family" developed and remains
the Heritage Family standard today.
As Heritage Family proved its fundamental abilities, new customers
sought our expertise and product lines expanded. Family customers
see Heritage Family transparently and believe in our abilities to
respond to their needs, design quality products consistently and
ship on time.
The Heritage Family plant has grown to 50,000 square feet. Now
sixty-five employees produce up to 300 SKU's for fifty customer
groups. We ship to all states in the Union. Now in the 11th year
of service to the Heritage Family customer, we continue to provide
exceptional quality. Heritage Family's level-of-service-completions
remain outstanding, filling 100.0% of orders, 99.9% on time.
At Heritage Family, we continue the tradition of honesty and integrity
with our Family customers, vendors and employees. The Heritage Family
invites you to join us.